The Simple Difference

Do you wish you could have an entire IT department without the full-time costs? Frustrated by helpdesk calls that leave you confused and without real answers? Need IT experts who simplify technology, making it effective and stress-free?

At Simple Support, every team member you speak with is a system administrator—not just a scripted helpdesk agent. That means every time you reach out you’re talking to a knowledgeable expert who understands your systems, your challenges, and how to resolve them quickly.

We deliver the expertise of a full-scale IT department—tailored to your business—without the overhead. Acting as your subsidized IT department, we provide everything from CTO-level strategy to responsive, expert-led support. Whether you’re a small startup or a growing enterprise, our team brings the experience and proactive solutions needed to ensure your technology drives success, not challenges.

With transparent pricing, personalized solutions, and a dedicated team of true IT professionals, Simple Support ensures you’re always confident in the value you’re getting. We don’t just solve problems—we work alongside you to optimize, secure, and innovate your IT environment.

Let Simple Support be the approachable, proactive, and expert-driven IT partner your business deserves. Together, we’ll simplify your IT, bridge the gap between your business needs and cutting-edge technology, and help your company thrive.

Our Support Plans

IT support technician working

Basic Support

Recommended for small businesses
Starting at $25/Month/User

Simplify your IT with our Basic Support Plan, designed to cover the essential needs of your business. We handle computer acquisition and setup, ensuring your team has the tools they need to succeed. Our experts manage user account creation and administration, streamlining your onboarding and daily operations.

With chat and email-based ticket support, reaching our team is quick and convenient. Plus, enjoy access to our comprehensive computer support article database, offering self-help solutions to common IT issues.

The Basic Support Plan is perfect for businesses looking for reliable, no-frills IT assistance. Choose Basic Support for a straightforward, efficient IT solution that keeps your business moving.

Simple Support IT hardware repair

Advanced Support

Recommended for all businesses
Starting at $75/Month/User

Take your IT experience to the next level with our Advanced Support Plan, offering everything included in Basic Support and so much more. Designed for businesses seeking proactive and hands-on IT management, this plan combines remote and in-person support (distance permitting) to ensure seamless operations both in and out of the office.

Our experts manage your office network, remote VPN solutions, and Azure cloud services, keeping your business connected and secure. Additionally, we provide best-effort support for third-party applications, helping you integrate and troubleshoot the tools you rely on. With hardware repair services, we ensure your devices perform optimally, minimizing downtime and maximizing productivity.

The Advanced Support Plan offers a comprehensive, proactive approach to IT management, bridging the gap between basic needs and more complex, scalable solutions. Choose Advanced Support for a partnership that evolves with your business.

IT support technicians collaborating

Complete Support

Recommended for fast scaling businesses
Starting at $125/Month/User

Experience the pinnacle of IT support with our Complete Support Plan—your all-in-one solution for seamless IT management. Designed to act as your full-scale IT department, this plan covers everything from End-User Computing (EUC) and networking to cybersecurity, help desk, and desk-side support. With Simple Support, your business gains the expertise of a subsidized CTO to help desk, ensuring every aspect of your IT infrastructure is managed with precision and care.

But we don’t stop at maintenance. With our Complete Support Plan, you also receive dedicated IT project management services to plan, execute, and implement complex tech initiatives tailored to your business needs. Beyond management, we embrace a proactive partnership, introducing innovative tools and technologies to keep your business ahead.

Whether it’s optimizing workflows, securing your systems, or solving unique industry challenges, we’re here to simplify your IT and drive success. At Simple Support, we believe in doing IT the right way—because where there’s a will, there’s a way!

Example Packages

Basic Support

👥 5 Users

📍Location: Troy, Michigan

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Email Support

Chat Support

Remote Assistance

PC Procurement

Knowledge Base Access

Initial Azure setup

Basic AD Management (Accounts & Passwords)

Advanced Support

👥 100 Users

📍Location: Novi, Michigan

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✅Everything from Basic plus;

Phone Support

AI Chat Support

IT Asset Management

On-Site Support

Hardware Repair

Network Management

Azure AD Management

A La Carte IT Projects

Software support: Outlook, Chrome, Adobe, Xactimate, Sage100, and Custom Office TV dashboards.

Complete Support

👥 40 Users

📍Location: Auburn Hills, Michigan

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✅Everything from Basic and Advanced plus;

Emergency On-Call IT support

Employee Training & Cybersecurity Awareness

Full Software Support & Vendor Management

IT Project Management (Labor Included)

Complete IT Infrastructure Creation & Management

IT Contractor Management
-Building security
-Job Site Surveillance
-Office Phone System
-Cellular Services