The Advanced Plan

In true Simple Support fashion, we’re keeping this straightforward—here are the most common questions we get about this plan.

Who It’s For?

The Advanced Support Plan is designed for growing businesses that need more than just basic IT troubleshooting—they need hands-on support, proactive monitoring, and expert guidance to keep their operations running smoothly.

This plan is ideal for:
✅ Businesses that need both remote and in-person IT support (distance permitting).
✅ Companies requiring network management, VPN setup, and cloud services.
✅ Teams looking for best-effort third-party software support to streamline their operations and let the experts handle troubleshooting.
✅ Organizations that want hardware repair assistance to minimize downtime and keep their equipment running efficiently.
✅ Business that don’t require an all-in-one solution and would like to pick add-ons as needed.

If your business is expanding, hiring, or relying on more advanced IT infrastructure, Advanced Support is the perfect middle ground between reactive IT help and full-scale IT management.

How Much Does Advanced Support Cost?

We believe in transparent pricing with no hidden fees.

The Advanced Support Plan is a cost-effective solution for businesses that need proactive IT management without the expense of an in-house IT team.

Want an exact quote for your business? Book a free consultation today, and we’ll tailor a plan that fits your needs. For updated pricing, check our pricing guide here.

What’s Included in Advanced Support?

The Advanced Support Plan includes everything in Basic Support, plus next-level services that enhance security, efficiency, and scalability.

🔹 Remote & In-Person IT Support – Get helpdesk support via chat, email, and phone, plus on-site assistance when needed (distance permitting).

🔹 Office Network & VPN Management – We manage your network infrastructure, optimize Wi-Fi performance, and ensure secure VPN access for remote teams.

🔹 Cloud Services (Azure, Microsoft 365, Google Workspace) – We handle cloud migrations, user access management, and software troubleshooting to keep your team connected.

🔹 Best-Effort Third-Party Software Support – While we aren’t experts in every software, we provide troubleshooting and setup support for the tools you rely on.

🔹 Hardware Repair Assistance – Reduce downtime with on-site and remote hardware troubleshooting, plus guidance on repairs and replacements.

With Advanced Support, your business gets hands-on IT support, smarter networking solutions, and better cloud integration—all without hiring in-house IT staff.

What Additional Services Do I Get Compared to Basic Support?

While Basic Support covers foundational IT needs, the Advanced Support Plan expands into networking, cloud services, and in-person support.

Here’s what you get beyond Basic Support:

On-Site IT Support (distance permitting) for hardware troubleshooting and in-person assistance.
Network & VPN Management to ensure fast, secure, and reliable connectivity.
Cloud Service Support for Azure, Microsoft 365, and Google Workspace management.
Best-Effort Third-Party Software Support to troubleshoot software tools and integrations.
Hardware Repair Assistance to keep your equipment running smoothly and reduce downtime.