The Complete Support Plan

In true Simple Support fashion, we’re keeping this straightforward—here are the most common questions we get about this plan.

Who It’s For?

The Complete Support Plan is for businesses that need full-scale IT management—a solution that goes beyond basic troubleshooting and network maintenance. If you want an IT team that acts as an extension of your business, providing strategic guidance, proactive monitoring, and hands-on support, this plan is designed for you.

This plan is ideal for:

  • Businesses that want to fully outsource their IT department without sacrificing quality or responsiveness.

  • Companies with complex IT needs such as multi-location operations, compliance requirements, and industry-specific software.

  • Organizations that require high-level cybersecurity, vendor management, and proactive IT strategy.

  • Teams that need predictable IT costs and priority-level support to keep operations running smoothly.

With Complete Support, you get more than just IT assistance—you get a dedicated technology partner that ensures your business is always ahead of IT challenges.

How Much Does Complete Support Cost?

We believe in transparent pricing so you always know what you’re paying for.

💰 Complete Support provides full-scale IT management at a fixed, predictable cost.

For businesses that require custom IT solutions, compliance oversight, or industry-specific IT support, we offer custom pricing to fit your needs. For updated pricing, check our pricing guide here.

📅 Want an exact quote? Book a free consultation today, and we’ll tailor a plan for your business.

What’s Included in Complete Support?

The Complete Support Plan includes everything from Basic and Advanced Support, plus the highest level of IT management available. This plan gives your business a fully managed IT department at a fraction of the cost of hiring in-house.

✅ Full IT Department Services – From CTO-level strategy to help desk support, we handle all aspects of your IT infrastructure.

✅ Proactive IT Monitoring & Maintenance – We identify and resolve issues before they impact your business, ensuring optimal system performance and uptime.

✅ Network & Cybersecurity Management – Includes firewall protection, endpoint security, compliance consulting, and advanced threat detection.

✅ IT Vendor Management – We handle vendor relationships for software, hardware, internet, and cloud services, so you don’t have to.

✅ Project Management & IT Strategy – From hardware rollouts to cloud migrations, we help you plan, execute, and optimize IT projects.

✅ On-Site & Remote IT Support – Fast, priority-level assistance via chat, email, text, web portal, and on-site support when needed.

✅ Full IT Asset & Lifecycle Management – We track, manage, and optimize your IT assets to ensure efficiency and cost savings.

With Complete Support, your business gets end-to-end IT management, ensuring security, scalability, and innovation—all at a predictable monthly cost.

How Does Complete Support Fully Replace an IT Department?

Many businesses hesitate to outsource IT because they assume an in-house team is better for hands-on support. However, Complete Support is built to act as your IT department, covering every function an internal team would handle:

  • We take ownership of your IT strategy—planning, budgeting, and implementing long-term IT solutions.

  • We manage and monitor your IT infrastructure—ensuring uptime, performance, and security at all times.

  • We act as your IT help desk and on-site support team—resolving IT issues quickly and effectively.

  • We provide compliance and security oversight—ensuring your business meets industry regulations.

With Complete Support, you don’t just get IT services—you get a strategic partner who manages your technology with the same care as an in-house team.

What Industries Benefit Most from Complete Support?

While Complete Support is built for any business that wants full-service IT management, it’s especially valuable for industries that rely on secure, high-performance technology, such as:

🔹 Construction & Restoration – Managing job site connectivity, security, and project tracking.
🔹 Manufacturing & Industrial – Optimizing production systems, automation, and network security to keep operations running efficiently.
🔹 Legal & Financial Services – Ensuring compliance, data security, and secure remote access.
🔹 Tech Startups & Growing Enterprises – Scalable IT infrastructure that grows with your business.