The Basic Plan

In true Simple Support fashion, we’re keeping this straightforward—here are the most common questions we get about our plans.

Who It’s For?

The Basic Support Plan is perfect for small businesses and startups that need essential IT support without the complexity of a full in-house IT team. If you’re looking for affordable, reliable IT assistance for device setup, user management, and troubleshooting common tech issues, this plan is designed for you.

Ideal for:

  • Businesses that primarily need helpdesk support for computers and user accounts.

  • Teams that don’t require full-time IT staff but still need access to experts when needed.

  • Companies looking for cost-effective IT solutions that provide essential support without breaking the budget.

With Basic Support, you get a trusted IT partner who keeps your systems running smoothly, so you can focus on growing your business.

How much does it cost?

We believe in transparent, straightforward pricing, so you always know what you’re paying for and why. Our Basic Support Plan is an affordable solution for businesses that need essential IT support without the high costs of hiring in-house staff.

💰 Predictable, Budget-Friendly Pricing

  • No hidden fees or surprise charges.

  • Get expert IT support for a fraction of the cost of hiring an in-house technician.

  • Scales with your business—add users as you grow.

💡 What You’re Paying For
With Basic Support, you’re not just paying for IT services—you’re investing in expert assistance that keeps your business running smoothly. From device setup to user management and ticketed support, we ensure your technology works without the frustration. For updated pricing, check our pricing guide here.

Get a Personalized Quote

Pricing depends on your business size and support needs. Book a free consultation today, and we’ll help you determine the best IT solution for your business.

📅 Let’s talk! Schedule your free consultation now.

What’s Included?

The Basic Support Plan covers all the essential IT services a small business needs to stay productive without the overhead of a full in-house IT team. We handle the fundamentals of IT management, ensuring your systems are set up, secured, and supported when issues arise.

Here’s what’s included:

✅ Computer Acquisition & Setup – We help you choose the right computers for your business, configure them for your needs, and ensure they’re fully operational.

✅ User Account Management – From creating new employee accounts to managing access and permissions, we take care of onboarding and account administration.

✅ Helpdesk Support (Chat & Email Ticketing) – Have an IT issue? Submit a ticket via chat or email, and our team will respond with clear, effective solutions.

✅ Access to Self-Help Knowledge Base – Get 24/7 access to a curated library of IT guides and troubleshooting articles, empowering your team to solve common problems independently.

The Basic Support Plan ensures you have foundational IT support without the complexity or high cost of more advanced plans. It’s designed to keep your business running smoothly while giving you access to expert help when you need it.

What IT challenges does it solve?

Small businesses often struggle with technical issues that slow down productivity and disrupt daily operations. The Basic Support Plan is designed to eliminate common IT frustrations and provide reliable, straightforward support to keep your business running smoothly.

🚨 Common IT Challenges & How Basic Support Helps

✅ Confusing Device Setup & Configuration
Setting up new computers and devices can be time-consuming and complicated. We handle the entire setup process, ensuring everything is configured correctly and ready to use from day one.

✅ User Account Management & Access Issues
From onboarding new employees to managing login credentials, businesses often struggle with account access and permissions. We create and manage user accounts, so your team always has the right access without security risks.

✅ IT Issues That Disrupt Productivity
Slow computers, software glitches, and frustrating tech problems can bring work to a halt. With chat and email ticket support, you get fast assistance to resolve everyday IT issues quickly.

✅ Lack of IT Guidance for Small Businesses
Many small businesses don’t have an in-house IT team to answer IT questions or offer advice. Our team of experts is always happy to give direction on anything technology related to your business.