The Simple Difference
Wish you could hire an in-house IT team? Tired of helpdesk calls you can’t understand that leave you more confused than before? Need knowledgeable IT experts to help you fully utilize technology and make your life easier? At Simple Support, we offer a solution that feels like hiring an in-house IT team dedicated to your business needs.
What sets us apart is our approach. We don’t believe in the traditional outsourcing model where you're just another client. Instead, we operate as an integral part of your business, with a genuine interest in your success. Our team of skilled IT professionals has experience ranging from global enterprises to startup home businesses, ensuring we can handle any IT challenge you face.
By choosing Simple Support, you're investing in personalized, comprehensive IT management tailored specifically for your business. Our transparent pricing model and dedicated support structure mean you always know what you're paying for and why. We provide the expertise and reliability of an in-house IT team, without the overhead costs, making advanced IT support accessible and affordable for businesses of all sizes.
Let us be the experienced, easy-to-understand, and affordable IT team you've been looking to hire. Your payment isn’t just for a service; it’s for a partnership that helps your business thrive.
Our Services Plans
Basic Support
Discover the simplicity of our Basic Support tier, tailored to cover fundamental IT needs. We take care of computer acquisition and setup, along with creating and managing user accounts. With chat and email-based ticket support, you can easily reach our experts for quick assistance. Additionally, gain access to our extensive computer support article database for self-help solutions. Choose Basic Support for straightforward and essential IT assistance.
Advanced Support
Elevate your IT experience with our Advanced Support tier, encompassing all features of Basic Support and beyond. Enjoy the convenience of both remote and in-person support (distance permitting), as we manage your in-office network and remote VPN. Our experts seamlessly handle Azure cloud services and provide best-effort support for 3rd party applications. Plus, benefit from hardware repair support to ensure the optimal performance of your technology. Advanced Support is your comprehensive solution for proactive and efficient IT management.
Experience the pinnacle of IT support with our Complete Support tier – your all-in-one solution for comprehensive IT management. We take care of everything, from End-User Computing (EUC) and networking to cybersecurity, help desk, and desk-side support. Our team ensures seamless operations across your entire IT department. Additionally, benefit from dedicated IT project management services to oversee the planning, execution, and implementation of complex tech-related projects. Choose Complete Support for unparalleled IT management that goes above and beyond your expectations. Because if there’s a will there’s a way!
Complete Support
Example Packages*
Basic Support
5 Users
Location: Troy, Michigan
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Email support
Chat support
Remote assistance
PC Procurement
Knowledge Base Access
Initial Azure setup
Basic AD Management (Accounts & Passwords)
Software support: O365, Chrome, Adobe Creative Suite
Advanced Support
100 Users
Location: Novi, Michigan
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Everything from Basic plus;
Phone Support
AI Chat Support
IT Asset Management
On-Site Support
Hardware repair
Network management
Azure AD management
A La Carte: IT Projects
Software support: O365, Chrome, Adobe, Xactimate, Sage100, and Custom Office TV dashboards.
Complete Support
40 Users
Location: Auburn Hills, Michigan
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Everything from Basic and Advanced plus;
Emergency On-Call IT support
Employee training
Full software support
IT Project Management (Labor Included)
Complete IT Infrastructure creation and management
IT Contractor Management (Building security, Job site video monitoring, office phone system, and cellular services)
*These IT support packages serve as examples and can be customized to suit your specific requirements and budget. Book a consultation with us to explore different configurations and find the best plan tailored to your needs and business.